ViiBE Blog

MAY 13, 2021

Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. ViiBE’s technology has recently expanded the scope of a call center to remote visual inspection following travel and social distancing restrictions.

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Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. No more call redirection, no more operational pauses. As a result, we believe video assistance is a necessary support channel.

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Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

AUGUST 11, 2021

Key Performance Indicators (KPIs) exist to measure the performance of individual employees or contact centers as a whole. ViiBE sends a quick after-call survey to measure KPIs like first call resolution (FCR) , net promoter score (NPS) in real-time. The benefits of cloud-based contact center solutions.

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Contact Center Software Contact Center Software Call Center 52

LiveChat

NOVEMBER 11, 2016

Karl is a customer who travels a lot and he accesses his business on his smartphone. When Karl reaches for customer support, first call resolution becomes a really necessary part of the conversation. In this way Karl who might be traveling and might have a sense of urgency, can find a prompt solution.

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Customer Service Call Center Virtual Call Center First Call Resolution 60