ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

LiveChat

NOVEMBER 11, 2016

Cloud hosted call centers are repositories of customer data and an agent who is using a call center software can easily access the insights coming from the customer data and use it productively during the conversation. Karl is a customer who travels a lot and he accesses his business on his smartphone.

Customer Service 60

Customer Service Call Center Virtual Call Center First Call Resolution 60

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Customers called a number and were routed to a customer service representative. Video calling. ViiBE Blog.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers.

Self Service 52

Self Service Virtual Call Center Video Call Center 52