LiveChat

OCTOBER 7, 2016

After a customer calls for a support, it totally depends on the efficiency of the call center, how effectively the customer gets a plausible response. First call resolution (FCR) happens when a doubtful customer is converted into a convinced one on his very first contact. Training the agents well.

First Call Resolution 61

First Call Resolution Virtual Call Center Call Center Knowledge Base 61

ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully. Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Tips Virtual Call Center Management 52

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. Routing system : ViiBE provides a call routing system.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

AUGUST 11, 2021

An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means. Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. Video calling.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

Customer self-service is a customer-facing system that allows them to find answers on their own. You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. ViiBE’s web app includes an integrated ticketing system and a (non-customer facing) knowledge base.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

APRIL 8, 2021

The call center experience is the overall interaction between the customer and the call center. This experience is affected by several factors, including processes, training, and technology. A call center must center an agent around the customer using communication skills, empathy, and problem-solving.

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52