ShepHyken

DECEMBER 26, 2022

However, focusing solely on prospective customers can lead to excessive cash burn, which can rapidly jeopardize a company’s financial situation. Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. My Comment: If you think that customer loyalty programs are about discounts and points, think again.

Loyalty Programs 65

Loyalty Programs Customer Service Self Service Retail 65

SurveySparrow

SEPTEMBER 27, 2023

Financial Services: It’s used to detect fraud, assess credit risk, and provide personalized financial advice. It’s like having a tech guru on standby, ensuring a smooth online experience. Big data helps create these bespoke experiences.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Lumoa

JUNE 26, 2023

You can build engagement by hosting social media contests, creating an in-store loyalty program, or simply asking customers to like their favorite posts from your brand. Chase Bank , a commercial banking company by JP Morgan, has an optimized website and a smartphone app to assist consumers with financial services.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208