Remove Customer Retention Remove Financial Remove Loyalty Programs Remove Online Experience
article thumbnail

5 Top Customer Service Articles of the Week 12-26-2022

ShepHyken

(Forbes) In business, growth is generally associated with acquiring new customers. However, focusing solely on prospective customers can lead to excessive cash burn, which can rapidly jeopardize a company’s financial situation. To avoid such consequences, business owners should balance acquisition efforts with retention tactics.

article thumbnail

How Can Big Data Improve Customer Experience?

SurveySparrow

Product Development: Insights from big data shape product development, ensuring solutions align with customer needs. Financial Services: It’s used to detect fraud, assess credit risk, and provide personalized financial advice. It’s like having a tech guru on standby, ensuring a smooth online experience.

Data 52
article thumbnail

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.