CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. The ability to provide exceptional customer experience sets apart successful businesses in this industry. It encompasses all touchpoints, interactions, and customer perceptions of a business.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

CSM Magazine

MARCH 3, 2016

Poor customer experience is costing UK brands at least £234 billion a year, as customers abandon online purchases in frustration and take their business elsewhere, according to new research from cloud-based contact centre solution provider Magnetic North.

Brands 40

Brands Poor Customer Service Customer Experience Sales 40

Eptica

MARCH 31, 2016

So for example 11% of the brands evaluated scored a maximum 100% by answering all questions successfully, while 10% of those surveyed managed to answer only 40% or less. Entertainment retailers propped up the bottom of the table, dropping 8% since 2015, to a score of just 57%.

Self Service 48

Self Service Customer Service Entertainment Fashion 48

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45