Contact Center Entertainment Poor Customer Service Survey 
Eptica
MARCH 31, 2016
So for example 11% of the brands evaluated scored a maximum 100% by answering all questions successfully, while 10% of those surveyed managed to answer only 40% or less. Entertainment retailers propped up the bottom of the table, dropping 8% since 2015, to a score of just 57%. Share this page on: Tweet.
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NOVEMBER 16, 2018
Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.
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