TechSee

JUNE 25, 2019

AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Contact Center Gamification 122

CSM Magazine

SEPTEMBER 8, 2023

Gamification is like the sprinkle of excitement atop the cake of shopping. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights. Omnichannel Communication Strategies Omnichannel isn’t just a buzzword; it’s the backbone of modern e-commerce communication.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

SurveySensum

SEPTEMBER 21, 2023

Master Omnichannel Support: Engage customers through email, chat, and social media, meeting them on their terms. Use Gamification To Keep Your Customers Invested The strategy of gamification is indeed a game changer to keep your customers hooked. They transform the travel experience by gamification.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132