Verint
NOVEMBER 2, 2017
Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.
Verint
NOVEMBER 13, 2017
In a keynote address last week at a conference hosted by the Center of Excellence in Wireless and Information Technology (CEWIT) at Stony Brook University, he said that consumers are demanding easy and productive interactions when they contact a company.
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Verint
NOVEMBER 16, 2017
Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer satisfaction.
Pointillist
SEPTEMBER 28, 2021
Today, customers have—and demand—choices when it comes to engaging with service and care centers. However your customers choose to interact with your organization, contact center leaders must ensure that all agents can meet customers where they are, understand each individual’s unique context and enable them to reach their goal.
Calabrio
JANUARY 6, 2016
When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Prediction #6: Security will be a priority with deeper customer engagement.
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