Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

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Verint

NOVEMBER 13, 2017

In a keynote address last week at a conference hosted by the Center of Excellence in Wireless and Information Technology (CEWIT) at Stony Brook University, he said that consumers are demanding easy and productive interactions when they contact a company.

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Virtual Agent Wireless Customer Service Banking 32

Verint

NOVEMBER 16, 2017

Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies. However, the opportunity exists now more than ever for you to help amplify how automation and AI can drive broader business and workforce optimization at your organization.

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Customer Engagement Engagement Strategy Wireless 32

Pointillist

SEPTEMBER 28, 2021

Once the company analyzed the entire setup journey, they realized that the majority of customers visited the FAQ page to self-serve, but leaked into agent-assisted channels to complete the process. By taking a journey-based approach, the wireless provider was able to improve the FAQ page.

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Contact Center Customer Journeys Self Service How To 40

Calabrio

JANUARY 6, 2016

A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future.

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