SurveySensum

JULY 3, 2019

Engage them, listen to them, delight them and that’s how you turn them into your super-fans. Give reasons to your restaurant guests remember you for the best-in-class experience you deliver. Experience is the influencer in the hospitality industry. Let’s explore more on taking the pulse of today’s ultra-modern guests.

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

delighted

JANUARY 28, 2020

When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. If you send your NPS survey too early, your customers may not have a full story to tell. If surveys are sent too long after a purchase/interaction, customers will more than likely forget the critical details of their experiences.

NPS 43

NPS Survey Ecommerce Hotels 43

SurveySparrow

JUNE 28, 2023

Hence, this blog aims to explore the concept of customer experience optimization and highlight its importance across various sectors, supported by real-world examples. What is Customer Experience Optimization? Thus, by offering relevant content, recommendations, and promotions, businesses can create a sense of individualized attention.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

SurveySparrow

JUNE 30, 2023

Aims to create positive and memorable experiences that foster customer loyalty and advocacy. Strives to create delightful and meaningful interactions that keep users engaged and satisfied. Disney is synonymous with magical experiences, and their attention to detail in CX design is unmatched.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Retently

SEPTEMBER 3, 2023

Although Airbnb’s post-stay survey isn’t necessarily exclusively a typical Net Promoter Score (NPS) survey, it’s rich with lessons. Our goal is to break down Airbnb’s survey and extract insights, learning from the experiences of the iconic startup giant, Airbnb.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

ReviewTrackers

MAY 15, 2017

In the real world, a good hotel manager doesn’t hide away in the office; instead, he or she is present in the lobby, or walking around the hotel, in order to connect with guests as well as get the staff together to deliver the best possible guest experience. 7: Gauge guest satisfaction and loyalty with the NPS survey.

Hotels 20

Hotels Management Net Promoter Score Social Media 20