Top Priorities in Customer-Centric Contact Centers
RapportBoost
DECEMBER 10, 2018
So, you probably have to start for every customer who complains than 26 customers who don’t say anything and I know I have had it mentioned, as many as 96% of unhappy customers don’t say a word, they just leave. But at the same time, it is like the real ROI gain as well. Tony: No, I like what Nate said.
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