BlueOcean

OCTOBER 4, 2021

And consistency is a core pillar of the best customer service. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Hand-in-hand with engagement is communication—and it starts with transparency.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BlueOcean

OCTOBER 4, 2021

And consistency is a core pillar of the best customer service. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Hand-in-hand with engagement is communication—and it starts with transparency.

Customer Experience 156

Customer Experience Customer Care B2C Lifetime Customer 156

SmartKarrot

JULY 26, 2021

Who owns customer experience? Just like how the sales and marketing departments are most effective when they work together, the customer experience is something that the entire organization has to work together for. For CX transformations, it is very important to identify the things that matter most to the customers.

Customer Journeys 11

Customer Journeys Customer Experience Net Promoter Score Self Service 11