InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Kustomer

AUGUST 12, 2022

In December 2021, Simplr hired a third-party mystery shop firm to anonymously evaluate the online and in-app customer experiences of 119 quick service and fast-casual restaurants. The mystery shoppers scored each brand on various measures covering the entire “phone-to-table” experience.

Customer Experience 98

Customer Experience Effort Score Loyalty Customer Journeys 98

BirdEye

MAY 23, 2023

Sales feedback forms A sales feedback form assists in gathering customers’ opinion about your sales process and strategies. It helps you gain insights to improve your sales strategies, improve conversion rate, qualify leads better, and grow your revenue. Some of the popular feedback forms are covered in this section.

Feedback 52

Feedback Survey Net Promoter Score NPS 52

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Net Promoter Score – NPS 2.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

delighted

NOVEMBER 19, 2019

Net Promoter Score (NPS): How likely are you to recommend [store/product] to others? NPS surveys are a good way to gauge overall sentiment towards your entire brand experience, and segment customers into those who would recommend you (promoters), and those who are more than likely to do the opposite (detractors and passives).

Retail 40

Retail Feedback Survey Ecommerce 40