InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Comm100

FEBRUARY 1, 2023

It’s also interesting to note that nearly half of online students favored live chat as a way of replicating face-to-face access to staff. As demand for online education grows , monitoring the experience of both online and blended learners has become critical for every school. One study found that 73.4%

Effort Score 229

Effort Score Wait Times Video Communication 229

delighted

NOVEMBER 19, 2019

Net Promoter Score (NPS): How likely are you to recommend [store/product] to others? NPS surveys are a good way to gauge overall sentiment towards your entire brand experience, and segment customers into those who would recommend you (promoters), and those who are more than likely to do the opposite (detractors and passives).

Retail 40

Retail Feedback Survey Ecommerce 40