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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Increase customer satisfaction score. Jean and Travis have brought together proven strategies from a decade-long effort that help readers measure and increase emotional intelligence.

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Help Scout’s Step-By-Step Remote Hiring Process

Help Scout

Since it takes time and effort to hire, we change up the teams depending on who is available, who has experience hiring, and who is excited to be involved. And we pay everyone who completes a project as a token of our gratitude for their time and effort.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Aimee Lucas. Marsha Collier.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Aimee Lucas. Marsha Collier.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). He is the author of the best-selling book, ‘People-First Culture’, and the creator of the Team Operating System online course. Currently working at Qualtrics as a Sr. LinkedIn : [link].