Effort Score Handbook Roadmap 
Thematic
APRIL 30, 2025
Book free guided trial of Thematic Measuring What Matters—Keeping Score on Progress To evaluate the effectiveness of your inner loop, it's essential to monitor key metrics that reflect how well your team responds to customer feedback. Watch your NPS and satisfaction scores. Now let’s bring it all together.
Thematic
APRIL 21, 2025
Are you aiming to reduce churn, improve specific UX issues, boost customer loyalty, or guide your product roadmap? Setting clear objectives will focus your efforts. This way, whenever a user has something to say, there’s an easy, low-effort way for them to do so. Let’s go back to the case of Atlassian.
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Thematic
JUNE 10, 2025
Maybe your product’s Net Promoter Score (NPS) is high, yet support calls keep rising. Traditional sentiment analysis gives you an overall positivity or negativity score, but it doesn’t tell you why. Companies often rely on a single sentiment score , like a high NPS , as a sign that all is well.
Thematic
FEBRUARY 24, 2025
Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. They redesigned their Merchant Menu Manager after detecting a drop in NPS scores due to frustrations with its usability. One example?
Thematic
APRIL 21, 2025
Transactional Net Promoter Score (NPS) surveys can gauge loyalty by asking if the customer would recommend the company after a service experience. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? See the example below.
Thematic
JUNE 23, 2025
This balanced approach promises tailored insights without starting from scratch, though it does mean sharing roadmap control with a vendor. Download NLP Generative AI Text Analytics Handbook Build, Buy or Partner? By sharing the load with a partner, you avoid common pitfalls that derail purely in-house efforts.
Thematic
MARCH 30, 2025
For customer experience teams, KPIs like customer satisfaction score (CSAT) , net promoter score (NPS) , and customer effort score (CES) help quantify how well you’re meeting customer needs. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home.
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