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40 Best Customer Service Books We’d Recommend to Support Operators

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It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Increase customer satisfaction score. Jean and Travis have brought together proven strategies from a decade-long effort that help readers measure and increase emotional intelligence.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. He is the author of three customer service books, including the bestselling The Service Culture Handbook. LinkedIn : [link].