Top Customer Experience Update Leadership Customer Focused Content for Week of Sep 24

International Day of Older Persons: Treat older customers properly & fairly, says consumer campaigner The Complaining Cow

Helen Dewdney

SEPTEMBER 30, 2016

Helen Dewdney, The Complaining Cow consumer rights blogger and author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! She cites the example of her own 81-year-old aunt, who last Winter was left 11 days without heatin g (one engineer even told her “Well at least you save on the bills”).

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How to Prepare Your Ecommerce Store for Holiday Shopping Season

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SEPTEMBER 27, 2016

I guess they didn’t read our article about how we can be better gift givers. According to Roy Erez, CEO of Loop Commerce, an e–gifting service: Loop research and data from its network of retailers found that one in four gift shoppers cited worrying about the hassle of returns as the most common reasons they hesitate to buy gifts online.

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Customer Experience Update

Sat.Sep 24, 2016 - Fri.Sep 30, 2016

International Day of Older Persons: Treat older customers properly & fairly, says consumer campaigner The Complaining Cow

How to Prepare Your Ecommerce Store for Holiday Shopping Season

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