Comm100

JANUARY 21, 2018

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should give up on your ambitions. Customer surveys are extremely useful to eCommerce businesses — not only as a source of information about the things you are doing right and wrong with your business, they are also a really useful tool in determining whether your products and services are actually right for the market!

Ecommerce 103

Ecommerce Survey Customer Service How To 103

Customer Alignment

JANUARY 21, 2018

We have all seen a range of articles talking about predictions for Customer Experience in 2018. I have waited until the dust has settled from 2017 before giving my views on what might lie ahead this year. Will we see something new in CX or will it be more of the same? If it is more of the same, then the experience gap that has opened will only get bigger.

Net Promoter Score 40

Net Promoter Score NPS Customer Journeys Exercises 40

Kate Nasser

JANUARY 21, 2018

Excellent customer service isn't single wows. It's everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™. The post These Everyday Customer Service Actions Produce Consequential Results appeared first on KateNasser.com.

Customer Service 44

Customer Service Brands Customers Customer Care 44