Doing CX Right

MAY 15, 2022

Celia Fleischaker, CMO at Verint, explains how to elevate relationships and customer engagement across channels from marketing, and sales to customer service and support by breaking silos and improving inefficiencies. The post Breaking Silos and Harnessing Data to Improve Customer Experiences appeared first on Doing CX Right.

Data 85

Data Customer Experience Sales Customer Engagement 85

customer sure

MAY 15, 2022

One of the great things about a customer feedback programme. is that it gives you the opportunity to find and fix problems. Customers will tell you what is not working for them and what you could do to make their experience better. Even if they don’t explicitly say what you could do to improve, their scores and comments will provide valuable insights into what needs attention.

Effort Score 71

Effort Score Insurance Feedback Customers 71

Optimove

MAY 15, 2022

The post Musti 1 – Hidden Page(Without quotes) appeared first on Optimove.

Customers 75

Customers 75

Optimove

MAY 15, 2022

AI-Mapped CRM Journeys are Here. See What They Can Do for a Pet Brand. Musti: Improved spend, retention and email KPIs. “With Optimove – our metrics are all up. We’ve executed 100’s of campaigns with great results” Read More. “Optimove’s ability to tailor its platform to our needs has helped us easily scale our personalization for multiple countries and regions by providing the flexibility to implement global programs with a localized strategy.

CRM 40

CRM Metrics Loyalty Groups 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data