kommunicate

SEPTEMBER 19, 2021

Since the upsurge of the Covid-19 pandemic in 2020, the necessity of chatbots has increased. This is because people had to work from home. This meant that any business using human dialogue systems took a hit. A chatbot is a software application deployed to a website or an application. A chatbot can engage in a [.]. The post Best Chatbot Development Frameworks & Platforms [2021] appeared first on Kommunicate Blog.

Chatbots 105

Chatbots Software System Engagement 105

Doing CX Right

SEPTEMBER 19, 2021

Listen to Dan Naiman, Senior Director of Human Resources at Pfiser, share a human-centric approach to employee & customer experience. The post How To Bring The Human Back In Human Resources appeared first on Doing CX Right.

Resources 97

Resources How To Customer Experience Employee Experience 97

Kerry Bodine

SEPTEMBER 19, 2021

Our September bootcamp sold out, so we’ve added one more session to our fall schedule. Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping. This introduction will help you build a solid understanding of the journey mapping methodology and how you can apply it to specific business challenges.

Customer Journeys 41

Customer Journeys Customer Experience How To Customers 41