Top Customer Experience Update Employee Experience Contact Center Content for Sat.Oct 08, 2022

Sat.Oct 08, 2022

Why video is the untapped jewel to greatly enhance your customers experience

Beyond Philosophy

OCTOBER 8, 2022

This podcast was created in partnership with Streem. Delta thinks I am a liar. Or at least it felt like they did on this phone call with me. If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The problem was a schedule change that put me out of Boston instead of Atlanta.

Video

Video Customer Experience Contact Center Case Study

Is your CX program just running in the background? It shouldn’t be!

Daniel Group

OCTOBER 8, 2022

Is your CX program just running in the background? It shouldn’t be! Your CX program isn’t something you can just “turn on” and forget. Too often, managers tend to “set and forget” their CX programs. It is as if collecting feedback is their CX program. Collecting feedback is only part of an effective CX program. Translating the feedback into action and change is even more critical.

Feedback

Feedback Measurement Sales Groups

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

Sat.Oct 08, 2022

Why video is the untapped jewel to greatly enhance your customers experience

Is your CX program just running in the background? It shouldn’t be!

Webinars

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