Help Scout

JUNE 2, 2019

You’ve already explained the whole story to two different people and now you’re being transferred for the third time. The pinky-plinky hold music cuts off and…. “Hello, can I start with your full name please?”. Rage. At Help Scout we’re true believers in human-powered support, but right at that moment we’d happily replace human customer service teams with a couple of Daleks.

Data 40

Data Tools Customer Retention System 40

Confirmit

JUNE 2, 2019

We’ve all done it. You browse around a website, perhaps you even add something to the shopping cart… And then for whatever reason, you change your mind and click away without filling in any forms or completing any transactions. This is a common scenario! But we know, in the world of digital business, this seemingly simple scenario is actually a nightmare!

Feedback 40

Feedback Survey Abandon Rate Customer Voice 40

Confirmit

JUNE 2, 2019

Your website is a powerful force representing your brand, driving sales, and engaging customers. But did you know it can do a whole lot more? Your website is also a great place to collect feedback from your customers and prospects. Confirmit Digital Feedback solution helps you turn your website traffic into real-time insights. With Confirmit, unobtrusive and highly-targeted surveys can be displayed according to your requirements, encouraging visitors to provide feedback, such as: Website feedbac

Feedback 40

Feedback Survey Customer Voice Customer Satisfaction 40