Sun.Jul 07, 2024

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Top 5 Customer Service & CX Articles for Week of July 8, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. This is What is Missing From Your Customer Experience Playbook by Anne Marshall (Entrepreneur) One-size-fits-all customer experience playbooks don’t exist — and for good reason.

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Perceptions of pharmaceutical industry affiliates on the New Active Substance Work-Sharing Initiative of the Access Consortium

Clarivate

The New Active Substance Work-Sharing Initiative (NASWSI), or “Access” for simplicity, allows regulatory authorities (RAs) of countries that are part of the Access Consortium (Australia, Canada, Singapore, Switzerland, and the UK) to jointly review applications for the registration of new active substances or new indications. The Access Consortium is a coalition of medium-sized RAs that aims to maximize international co-operation, reduce duplications, and increase RAs’ capacity to ensure timely