ShepHyken

DECEMBER 26, 2022

13 Powerful Retention Strategies That Keep Customers Coming Back by Hirsh Goswamy. Retail TouchPoints) Even in a time of increasing economic pressures, today’s consumers need brands to give them more than just discounts. My Comment: The online experience is just as important as an in-person experience.

Loyalty Programs 65

Loyalty Programs Customer Service Self Service Retail 65

Kustomer

AUGUST 12, 2022

Quick responses, personalization and empathy are must-haves for the NOW Customer , the consumer who sets their expectations for on-demand experiences on best-in-class companies like Amazon. With so many third-party factors in the online ordering experience, mishaps are inevitable. Here are some additional key takeaways.

Customer Experience 98

Customer Experience Effort Score Loyalty Customer Journeys 98

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). 36% of consumers shop online weekly since covid, up from 28% pre-pandemic. Ecommerce accounts for 16.1%

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

Eptica

DECEMBER 2, 2016

The analyst considers that successful retailers need to be built around four essential traits, that allow them to integrate in-store and digital touchpoints to compete for customers’ loyalty: 1. This spans physical stores and ecommerce, across multiple devices from the PC to the smartphone and tablet.

Retail 48

Retail Ecommerce Touchpoint Customer Engagement 48

Pointillist

JUNE 15, 2018

Most ecommerce businesses retain fewer than 20% of their customers. This is why customer retention matters to growth and profitability and why it’s critical to focus on strategies to improve customer retention. In retail and eCommerce, the focus of retention is on creating engaged customers that return to shop with you again.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

LiveChat

DECEMBER 6, 2017

how you can improve their online experience. Identify touch points – touchpoints are the places where people engage with your website so you can help them accomplish their goals. It’s important that you understand the current state of your customer when he’s interacting with each touchpoint.

Customer Journeys 44

Customer Journeys Touchpoint Social Media Infographics 44