SurveySensum

JULY 11, 2023

It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Give personalized customer support by anticipating needs and offering tailored solutions. So, you called customer support to enquire about it. Train and empower your support team with the right tools.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

SurveySparrow

FEBRUARY 22, 2024

Customer Support and Feedback Tools: Listening and Responding to Customer Needs THE key to successful customer retention is listening to what they say. And for this, customer support and feedback tools are essential. It can be through surveys, reviews, or direct support interactions. Suppose an e-commerce website.

Customer Retention 52

Customer Retention Software Gamification e-support 52

ProProfs Chat

MAY 28, 2020

According to a Statista report, emails with a personalized message had an open rate of 18.8% To get things into perspective- according to a recent report, in 2019, an estimated 2.95 While e-commerce sales might be going through the roof, it still showcases its own set of limitations. Image Source: Starbucks- Instagram.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Currency Alliance

NOVEMBER 14, 2019

DSW, a shoe retailer, built a new loyalty platform on Google Cloud Services, allowing the retailer to ‘tailor rewards and offers with a high level of detail, engaging customers as individuals to build emotional loyalty’. A DSW manager, speaking on the software upgrade, reported…. Cloud-based tech can solve this problem.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40