InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. billion by 2024.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

C Space

JUNE 10, 2019

As more mainstream, traditional disaster relief players like the American Red Cross worked to mobilize, the Texas regional grocer H-E-B stepped in to help its community. H-E-B has a long history in Texas. Founded in 1905 on the ground floor of a Texas home, H-E-B has grown to be one of the largest privately held companies in the U.S.,

e-support 53

e-support Customer Centricity Multi-Channel Innovation 53

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. billion by 2024.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52