SurveySensum

JULY 26, 2023

According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%. These programs will help you foster a long-lasting and meaningful relationship with your customers. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

SurveySensum

JULY 11, 2023

Give personalized customer support by anticipating needs and offering tailored solutions. So, you called customer support to enquire about it. Use an efficient ticketing system to organize and prioritize inquiries – close the feedback loop. Streamline communication channels and integrate them effectively.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

SmartKarrot

NOVEMBER 2, 2020

To stay connected to your audience seamlessly through the synchronicity of e-mails and connect so easily anytime is amazing.”. “Thank you for your feedback” are the five words she swears by. For each mask that is purchased, we will donate one face mask to nonprofits supporting those on the front lines.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Currency Alliance

NOVEMBER 14, 2019

To support digital transformation, your customer data needs to be in a single CRM that actions data using a single campaign management system. Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. Good omnichannel experience continues to get more budget.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40