e-support Fashion Multi-Channel Social Media 
Playvox
MAY 25, 2023
In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. Fifty-seven percent (57%) of customers from all generations now prefer to engage companies through digital channels. For customers who prefer immediate resolution, live chat has become a channel of choice.
Kustomer
JUNE 12, 2020
Imagine the cashier wearing a contagious smile, or the support e-mail which asks how you and your family are doing? Treating your customers with compassion and good old fashioned kindness are now must-haves, not should-haves. The exact same logic is fundamental in how you support your front line support agents.
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C Space
APRIL 21, 2020
Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.
C Space
JUNE 1, 2020
This year’s September issues of fashion magazines, usually published in mid-August, are likely to drop back to September this year, allowing more time for ads and samples to roll in. I genuinely believe we should hold to this schedule and I think it does feel like finally fashion is going to change its delivery schedule. In the U.S.,
Bold360
NOVEMBER 21, 2016
Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Kevin Leifer. Kean Graham. Greg Dewald. Ben Thompson.
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