Remove Document Remove NPS Remove Roadmap Remove Voice of Customer
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Jul 20 – Customer Success Jobs

SmartKarrot

Engage and provide customer feedback and input to the product roadmap; act as a voice of customer regarding issues/opportunities and enhancements. Implement and administer tools to track NPS and CSAT scores, innovating and continuously improving based on feedback and results.

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How Retently Automated Customer Feedback Analysis Using MonkeyLearn

Retently

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback.

Analysis 124
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Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

I sure hope your Customer Success / Account Management teams aren’t relying on the customer to provide the lay-of-the-land when getting introduced into the account. Your company needs clear processes that capture and self-document what’s working, not-working along with the plan forward.

Loyalty 56
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Governance in Customer Journey Mapping

SuiteCX

It is very similar to the process and structure around data governance which is a more mature capability in many companies. ©2015 suitecx – Confidential What is the main purpose and goal of your journey mapping efforts?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . Emilia D’Anzica – Customer Success Evangelist, Author, Speaker, Customer Success Influencer. Lead CX Analytics and Insights Manager at CenturyLink.