Remove Document Remove Multi-Channel Remove Social Media Remove Virtual Agent
article thumbnail

Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Get started now.

Trends 84
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Get started now.

Trends 84
article thumbnail

The 10 Best Enterprise Help Desk Software: 2024 SaaS Buyer’s Guide

Kustomer

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

article thumbnail

The Evolutionary Wave: Six AI Customer Service Solutions Redefining CX

CSM Magazine

IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. This enables virtual agents to offer accurate and precise answers, as well as gaining valuable knowledge from business documents and speeding up essential processes.