Customers Handbook Loyalty Loyalty Programs 
Joe Rawlinson
MAY 16, 2018
A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these programs do not really engender loyalty. Signing up a new customer is not the end of a sales journey.
CSM Magazine
NOVEMBER 27, 2020
Having the long-term support of your customers is absolutely essential these days. If you can retain the customers you win — even forming a community around your brand — then you can thrive. To get customers to stick around and provide your company with steady support, you must provide an outstanding level of customer service.
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ProProfs Chat
JUNE 30, 2020
It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. So, let’s get started!
ShepHyken
MARCH 31, 2017
This week on our Friends on Friday guest blog post my colleague, Jeff Toister, explains why creating a customer service mantra is essential. When it comes to your customer service promise and vision, every member of your organization must be in alignment. A customer service mantra is a powerful part of any service culture.
Talkdesk
SEPTEMBER 23, 2015
Helping our users deliver a superb customer service is our number one priority at Talkdesk. For this reason, we invited Robert Spector , corporate historian and customer service expert, to share what Nordstrom does differently to distinguish themselves as the models for excellent customer service.
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