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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Beyond Journey Maps, Delivering Mass Personalization at Scale. • The State of Customer Service and Support Evolves . **. Mobile Customer Service-Upcoming. **.

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50+ Customer Experience Statistics for 2020

ProProfs Chat

Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics.

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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

How has social media provided a level-playing field to customer experience in the business world? If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted.