Dr. Natalie’s Research Agenda and Published Research
Natalie Petouhof
MAY 27, 2016
The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Beyond Journey Maps, Delivering Mass Personalization at Scale. • The State of Customer Service and Support Evolves . **. Mobile Customer Service-Upcoming. **.
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