Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. Book a hotel? With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. Long wait times. Book flights? Book a rental car?

Travel 61

Travel Self Service Hotels Hospitality 61

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. Book a hotel? With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. Long wait times. Book flights? Book a rental car?

Travel 48

Travel Self Service Hotels Hospitality 48

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13