Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. Book a hotel? With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. Long wait times. Book flights? Book a rental car?

Travel 61

Travel Self Service Hotels Hospitality 61

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. Book a hotel? With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. Long wait times. Book flights? Book a rental car?

Travel 48

Travel Self Service Hotels Hospitality 48

ShepHyken

MAY 30, 2022

Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service. Poor Customer Service Is Strangling Business Growth by Iqra Ansari. My Comment: I’ve said this many times before, “Customer service doesn’t cost.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13