Kustomer

AUGUST 6, 2020

In our Customer Service Retail Repor t, we discovered that nearly eight in 10 customers said they would be less likely to shop with a brand again after experiencing poor customer service. If you’re not exactly sure how to measure customer service performance, consider the following methods and metrics.

Metrics 102

Metrics Measurement Customer Service Strategy 102

Ecrion

JULY 22, 2019

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

Ecrion

OCTOBER 31, 2019

You know that there are some serious gaps in your current customer service strategy — and you’ve seen how those gaps have affected your business. Every year, companies lose over $60 billion thanks to poor customer service. What is Multichannel Customer Service? Faster Solutions.

Omni-Channel 52

Omni-Channel Customer Service Multi-Channel Social Media 52

transcosmos Information Systems

JANUARY 5, 2017

There’s indeed some bit of a risk buying a product or service that’s not in front of you physically. And here’s where good customer service can make all the difference. It’s not much of a secret that the most successful businesses thrive because of their brand of customer service. Phone Support.

e-support 87

e-support Customer Experience Social Media Policies 87