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5 Top Customer Service Articles for the Week of November 5, 2018

ShepHyken

NOVEMBER 5, 2018

That is what will turn a good customer experience into a great customer experience. It Might Be Your Secret Customer Score by Khadeeja Safdar. WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. On Hold for 45 Minutes?

Customer Service 80
Customer Service Airlines Wireless Retail 80
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Seven technologies to improve customer service in SMBs

Vonage

OCTOBER 22, 2015

Wireless and mobile. With an increasing number of devices able to connect to other devices or people independently, companies can monitor how customers are using their products, identify when they’re not using certain features and ‘proactively educate’ them. How to build a culture of customer service excellence.

Technology 120
Technology Customer Service Gamification Wireless 120
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