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5 Top Customer Service Articles for the Week of November 5, 2018

ShepHyken

It Might Be Your Secret Customer Score by Khadeeja Safdar. WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. You may have to sign in to read it, but it is well worth the extra effort. Do what Amazon doesn’t do.