ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. One of the main points is that customer service is becoming the face of a brand. Thank you MattsenKumar!).

Customer Service 133

Customer Service Loyalty Programs Social Media Contact Center 133

ShepHyken

SEPTEMBER 10, 2023

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. The future is happening today!)

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

ShepHyken

DECEMBER 30, 2019

Using Social Media to Connect with Your Most Loyal Customers by Michael A. Harvard Business Review) More and more companies have loyalty programs — and for good reason. My Comment: Want to get even closer to your most loyal customers? Create a better experience for them on social media.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

MAY 28, 2018

Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? ICMI) We’re almost to the mid-point of 2018, and it still amazes me that many brands either have no social customer service or ineffective social customer service. by Sue Duris.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Comm100

OCTOBER 8, 2016

To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information. Providing your customers with relevant content will not only help them succeed with your products, but will also keep them coming back for more wisdom and guidance. Increase your social media presence.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. Columnist Mike Sands explains how a customer identity solution can help.

Customer Service 51

Customer Service Loyalty Programs Self Service Loyalty 51

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. Columnist Mike Sands explains how a customer identity solution can help.

Customer Service 28

Customer Service Loyalty Programs Self Service Loyalty 28