ShepHyken

JANUARY 25, 2021

5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. Hospitality Net) In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. You get ten great answers.

Customer Service 155

Customer Service Guest Experience Loyalty Programs Hospitality 155

ShepHyken

SEPTEMBER 4, 2023

Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. Here are a few strategies small businesses can use to build customer loyalty and minimize churn.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

Eptica

JULY 29, 2020

These highlight the need to understand the personal impact of your decisions on customers – essentially, would your mother be proud of what you are doing when it comes to customer experience? Does your customer experience pass the #MakeMomProud test?

Customer Experience 98

Customer Experience Case Study Airlines Guest Experience 98

ShepHyken

AUGUST 1, 2022

Being the Ritz Carlton of Your Industry: How to Deliver Delight by Joseph Michelli, Ph.D. Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. So let’s explore five lessons on fostering service excellence and elevated experiences. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service B2C B2B Guest Experience 69