CSM Magazine

OCTOBER 19, 2023

Companies that harness data effectively can anticipate customer needs, adapt to market changes, and even turn challenges into opportunities. If we review Jayride for example. They’ve built a robust data infrastructure which allows them to clean and organise a wealth of raw data, from customer bookings to website analytics.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

NOVEMBER 19, 2023

My Comment: My friend Chip Bell is back this week with an interesting article about taking a risk on your customers. A simple example he shares is the customer who left his wallet at home. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 60

Customer Service Chatbots Trends Customer Satisfaction 60

ShepHyken

OCTOBER 4, 2021

7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones. My Comment: Returning customers are more profitable, not just because they return. Here are my top five picks from last week.

Customer Service 97

Customer Service Infographics Tips Customer Retention 97