Customer Service Strategies Exceptional Customer Service Sales Travel 
CSM Magazine
FEBRUARY 2, 2024
The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. John Tschohl of the Service Quality Institute, explains. Strategy is a powerful tool you can use to gain market share and market dominance.
ShepHyken
JANUARY 26, 2018
Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. Employees who take a moment to observe something about each customer listen better to them.
SurveySparrow
OCTOBER 1, 2023
Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! What is High Touch Customer Experience?
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