CSM Magazine

FEBRUARY 1, 2024

Customer service is a broad term that covers a large number of tasks. It may include everything from answering phones at a hotel to providing social media support for a large corporation. Supported management in efforts to increase productivity by motivating employees through improved rewards programs.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

Retently

MARCH 18, 2024

Why Customer Service Survey Questions Matter In a time when gauging customer needs and expectations is fundamental, the role of customer service surveys comes into focus. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective.

Survey 130

Survey Customer Service Strategy Effort Score 130

CSM Magazine

SEPTEMBER 6, 2021

Many businesses now use an omnichannel customer service platform to offer seamless support to customers by email, live chat, or any other popular channels of communication from a single application. You can also use social media platforms like Facebook and Twitter to offer quick and efficient customer support.

Loyalty 52

Loyalty Strategy Social Media Rewards Programs 52

LiveChat

AUGUST 14, 2019

Telling a customer they’re wrong reveals that their feelings and business don’t matter to you. This can result in an enraged customer, which can be dangerous if they have a significant influence on social media platforms. In this example, the customer service representative is eager to help solve this consumer’s issue.

How To 53

How To Consumers Rewards Programs Tips 53