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The Importance of Customer Self Service Portal

Kayako

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice.

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6 Useful Examples of Apology Letters to Customers

Comm100

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.

Examples 221
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6 Useful Examples of Apology Letters to Customers

Comm100

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.

Examples 100
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Missing Customer Feedback? 9 Tips for Effectively Promoting Your Customer Satisfaction Survey

Comm100

The general rule, however, is that the shorter and easier to answer the survey, the more likely customers are to provide their feedback. Why Does the Customer Satisfaction Survey Matter? Customer satisfaction surveys can be used to measure how customers feel about a number of different subjects. Click to tweet.

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One and Done: How to Optimize Your First Contact Resolution Rate

Comm100

This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”. Live chat: whether a customer’s issue has been resolved in one live chat session. Why Is First Contact Resolution So Important?

How To 113
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How to Define and Establish a Strong Brand Voice

SurveySparrow

How do you want your customer service representatives to respond to any complaints? White paper. In fact, you can share the same questions even to the audience who are not your customers yet. Take such measures into cognizance and you can even get inputs from non-customers. Blog posts.

Brands 52