NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Confirmit

SEPTEMBER 24, 2018

No matter what metric(s) you choose, and although it’s important to choose wisely based on your business objectives, remember that it’s not about the score. Identify at-risk customers. Create a link between them and business KPIs, such as customer retention or revenue from positive word of mouth. Learn More.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

SEPTEMBER 24, 2018

No matter what metric(s) you choose, and although it’s important to choose wisely based on your business objectives, remember that it’s not about the score. Identify at-risk customers. Create a link between them and business KPIs, such as customer retention or revenue from positive word of mouth. Learn More.

CEM 40

CEM Software Multi-Channel Effort Score 40

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. Capture customer data.

Omni-Channel 70

Omni-Channel Software Customer Success Social Media 70

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. Improve your Net Promoter Score. This section is courtesy of our webinar with Lynn Hunsaker. Who’s nailing VOC?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. Mapping the Stages of Today’s Customer Journey. The SaaS business model has transformed contemporary understanding of customer journey stages.

Customer Journeys 63

Customer Journeys How To Net Promoter Score Video 63