One Millimeter Mindset

OCTOBER 8, 2018

Do we clutter potential and current customer Inboxes with solicitations from people and brands they do not know? Or, do we send subscriptions to blogs and magazines, or for services, they never signed up for? Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. Or, are we?

Engagement 74

Engagement Customer Experience Sales Customers 74

Uniphore

JANUARY 4, 2022

White Papers. How are you planning to leverage conversations to drive revenue and customer retention? At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. U-Self Serve. Case Studies.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Bold360

NOVEMBER 30, 2016

From the evolution that created the demand for cross-channel communications – the rise of digital media and mobile tech, such as social media and messaging services – emerges the technology that enables businesses to meet those demands with the same (or better) efficiency they require to keep up with the many customer touch points that exist today.

Chatbots 40

Chatbots Strategy Self Service ROI 40