Remove Customer Retention Remove Customer Service Representative Remove Infographics Remove Wait Times
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63 Incredible Customer Service Statistics [Infographic]

Ecrion

You can do this by providing tracking numbers, clearly outlining your policies/shipping times on your website, improving website user experience, or even outsourcing some of your customer service representatives to those in different time zones. 60% of them define “immediate” as a 10-minute-or-less waiting time.

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11 Ways Artificial Intelligence in Marketing Improves Your Business

BirdEye

It’s an investment in lead generation, customer retention, and brand reputation. Livechat works when an online customer has a question, they are connected to a live customer service representative. This increases customer engagement and conversion rates.