Ecrion

SEPTEMBER 23, 2020

You can do this by providing tracking numbers, clearly outlining your policies/shipping times on your website, improving website user experience, or even outsourcing some of your customer service representatives to those in different time zones. More people read positive customer service reviews than negative ones by 6%.

Infographics 105

Infographics Self Service Customer Service Social Media 105

BirdEye

SEPTEMBER 20, 2023

It’s an investment in lead generation, customer retention, and brand reputation. Livechat works when an online customer has a question, they are connected to a live customer service representative. This increases customer engagement and conversion rates.

Marketing 62

Marketing Advertising Chatbots Social Media 62

Retently

FEBRUARY 9, 2024

You can enrich this experience further with visual aids like infographics, charts, and videos to clarify the scope of the survey and add a visual punch. It’s also relevant to gauge whether or not customers feel that their feedback is valued and leads to tangible improvements in the quality of support services.

Feedback 100

Feedback Net Promoter Score Effort Score Customer Satisfaction 100