Customer Retention Customer Service Representative eBook Self Service 
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
Comm100
APRIL 25, 2018
In the book “The Effortless Experience: Conquering the New Battleground for Customer Loyalty,” the authors argue that creating exceptional experiences at single points will not guarantee customer loyalty. Companies that have taken proactive steps to reduce customer effort have recorded higher customer retention rates.
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